| R0000-500-01 | "PrimarySSN" and "PrimaryNameControlTxt" in the Return Header must match the e-File database. |
| R0000-503-02 | Spouse SSN and Spouse Name Control in the return must match the e-File database. |
| R0000-504-02 | Each "DependentSSN" and the corresponding "DependentNameControlTxt" that has a value in "DependentDetail" in the return must match the SSN and Name Control in the e-File database. |
Highlight the reject message (Click on it once) and look at the display box at the bottom. The Taxpayer/Dependent’s Social that is not matching in the EFILE database will be specifically listed.
Common Issues:
- Multiple Names on Social Security Card (Make sure to use the first & third name on the card as the First & Last name.
- Verify there is not a suffix such as JR SR III etc.
- Verify the Date of Birth is correct.
- Verify the SSN is correct